Category Archives: Customer Service

Enable Customer Service Analytics & Insight

By | May 9, 2020

During current roll-out, Microsoft has released new Preview feature called Analytics & Insights for Customer Service Module. Basically, this features are available as standalone like Customer Service Insight & Customer Service Analytics for Dynamics 365 in PowerBI. Under this preview, both these features are brought inside the Customer Service Hub itself for better navigation &… Read More »

Enhanced Collaboration Experience with Microsoft Teams in Dynamics 365 Customer Engagement

By | November 27, 2019

With Dynamics 365 Customer Engagement Wave 2 release, Microsoft has made their One Microsoft story much stronger with enhanced integration with Microsoft Teams. Earlier version of basic Microsoft Teams integration had limitation of collaborating the Dynamics 365 records within teams where user doesn’t had any option to choose the members who can see this record… Read More »

View Emails as Conversation in timeline

By | November 10, 2019

With Dynamics 365 Customer Engagement Wave 2 release, Microsoft has released a small but a highly demanded feature called “Email as conversation in timeline view”. Many a times during my demonstration of the Dynamics 365 Customer Engagement features this common requirement was asked by customers. With this feature, the sales force & their executives will… Read More »